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UID:2033@hcpc.scot
DTSTART;TZID=Europe/London:20260602T133000
DTEND;TZID=Europe/London:20260602T150000
DTSTAMP:20260505T101407Z
URL:https://hcpc.scot/courses/difficult-and-uncomfortable-conversations-on
 line-james-mctaggart/
SUMMARY:Difficult and Uncomfortable Conversations - Online - James McTaggar
 t
DESCRIPTION:Difficult and uncomfortable conversations\nAlmost everyone need
 s to have a difficult conversation from time to time\, be this with a pare
 nt\, a young person\, or a colleague. The conversation might be difficult 
 because of its topic. Sometimes we have to break bad news\, or tell someon
 e about a decision they will not like. Or we need to help people see that 
 things are worse than they thought or to process their part in something t
 hat has gone wrong.\nConversations can also be difficult because we care a
 bout the people involved and the subject we are talking about. We have to 
 manage those feelings so that they help the conversation go better rather 
 than get in the way. And difficult conversations are taxing and tiring –
  how can we prepare beforehand and recover afterwards?\nThis short course 
 covers what we need to think about to help difficult conversations go as w
 ell as they can\, how we can handle them if they go off the plan\, and wha
 t we need to do this kind of work without costs to wellbeing or effectiven
 ess. We look at an established model for difficult conversations\, SPIKES\
 , and how this can be modified for different circumstances.\nThe session h
 as two parts. The first hour is a mix of input and discussion to explore t
 he principles. The last half hour is for anyone who wants to stay on and w
 ork through any particular aspect or upcoming conversation in a more pract
 ical way (but no role play!). Bring you own scenario.\n\nWhat can I expect
  from this training?\nBy the end of this training\, staff should have:\n
 • Insight into their own and other people’s needs in difficult convers
 ations\n• Tools for planning each stage\, including the setting\, giving
  information\, managing emotions and summarising\n• Familiarity with SPI
 KES\, an evidence-based tool for difficult conversations\n• Opportunity 
 to reflect on applications in their own setting and work
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